Terms Of Service

Design, Print & Marketing Agreement | Neighborhood Mailing (EDDM) Expectations | Referral Booster Agreement | Copy Right Material | Money Back Guarantee

Design, Print & Marketing Agreement

By entering in to an agreement with JustUs Advertising LLC, DBA JustUs Chiropractic Marketing, you agree to all of the below terms, conditions & statements in their entirety as defined and interpreted by JustUs Advertising LLC. You are approved to make marketing decisions/investments for your company.

You authorize JustUs Advertising LLC to conduct advertising on behalf of your company. These solutions are the intellectual and creative property of JustUs Advertising. Marketing and advertising takes time to produce results and in order to see a return on a marketing investment you must remain committed and consistent. Your staff must track all new patient calls, ask how they heard of you, have an intake form that allows new patients to check all the ways they heard of you, and have Google analytics installed on your website. You will need to provide accurate monthly pva, patient values, referral rates, analytic numbers, and revenue to help provide accurate tracking. In order to get good results from your marketing, you will need to have the phone answered 10 hrs per day, a phone script your staff to follow, hold times under 30 seconds, no calls going to voice mail, a call tracking sheet, returned call policy, and an effective method for capturing calls after hours (not voice mail). You understand that this will significantly increase success and be a determining factor in a positive return on your advertising investment. If your offices fails to implement these components necessary for success, you agree to hold JustUs Advertising blameless for a failed campaign.

Notice: Please read these terms & conditions carefully. By acknowledging this agreement, client agrees to be bound by the terms and conditions stated below.

Billing: All services and products purchased must be prepaid. Each campaign must be paid in full no later than the 1st day of the start of the campaign month. Checks must be received by the 25th day prior the start of the campaign month. Payments not received in time will delay all services and void any guarantees. Returned checks are subject to a $50 return check fee. You authorize charges to your credit card or direct withdrawal from bank account for the full amount of the monthly campaign to be paid in full to JustUs Advertising before the first (1st) day of each campaign month. Credit card purchases may be subject to a 3.5% fee charged up to 31 days after first day of the month.

Client Responsibilities: Such materials that will be requested by JustUs Advertising include but are not limited to: Customer list, high resolution logo, testimonials, staff pictures, and other similar items/requested.

Printing Warranty: JustUs Advertising will repair or replace any print order that contains abnormal imperfections. JustUs Advertising may elect to provide a prorated credit in lieu of a reprint if the shortage, defective or damaged portion of an order does not exceed 25% of an ordered amount. Claims for defects, damages, or shortages must be made by the customer in writing with (10) days after deliver. JustUs Advertising shall in no case include special or consequential damages including customer expenses profits or profits lost.

Schedule & Turn Around Time: Delivery schedules, turnaround times and other similar terms used by JustUs Advertising are not contractual unless agreed in writing. Once a campaign is paid and all necessary components are received it typically takes 4 business days for a proof, and 4 additional business days once changes are received for an additional proofs. Printing typically takes 10 business days (after approval date) + shipping.

Color Matching: If you are concerned with the color of your printing, please contact your representative to purchase a color proof. Because of the differences in equipment, paper and inks and other conditions between color proofing and pressroom operations, a reasonable variation between color proofs and completed job is expected, unavoidable and shall constitute an acceptable delivery. Postcards and similar products are produced in a gang run and limitations of this form may result in a larger color variance than normal. JustUs Advertising will make every effort to produce a reasonable representation based on materials supplied by the customer; however, we do not guarantee color matching.

Creation & Design: When creating a marketing piece we provide much more than graphic design. We provide expertise in layout, copy, necessities for successful chiropractic marketing, our years of expending time and money in discovering what works in chiropractic marketing, access to our proven design and the rights to use them for the set campaign. Our marketing materials have immense value way beyond the cost of design. In order for us to provide you an effective marketing piece that meets your expectations, there are necessary components we need from you prior to starting your design. Otherwise you will incur additional design expenses. You’re responsible for the content in such marketing as well as any legal ramifications the marketing may have towards you, your company, or other parties. You will not hold JustUs Advertising LLC or any of its members liable for any service or products they produce on your behalf under any circumstance. You understand JustUs Advertising will make every effort to produce content that falls in my content guidelines. You will provide approval prior to any printing or publishing. Any errors or mistakes found after your approval are your responsibility. Any materials you provide JustUs Advertising must be free of any copyright infringement. You must have permission to use any image or copy you provide to us, and we will not be held responsible for any information you provide to us for use. All design files remain the property of JustUs Advertising LLC and unless stated otherwise we have the right to replicate and use all intellectual property we create. You are not authorized to use any design or reproduce any design provided by JustUs Advertising LLC even though you paid graphic design (unless stated otherwise in writing). Use of a design owned by JustUs Advertising LLC outside of our agreement will be subject to copy write infringement and be considered theft of intellectual property. Any images purchased for a design will be charged in addition to the graphic design fee.

Proofs: Standard policy unless stated otherwise is for one proof and 2 revisions to that proof. After 2 revision proofs have been made, additional changes are assessed at our current graphic design rate, billed on quarter hours. CUSTOMER SUPPLIED PRINT FILES: All prices and quotations supplied by JustUs Advertising for printing assume the customer provides properly prepared files following JustUs Advertising written guidelines. The customer accepts all responsibility for all files that fail to output properly, contains errors or provide an unacceptable result.

Governing Law: JustUs Advertising is based in Vancouver, Washington. Any legal action or proceeding relating to marketing or advertising products or services with JustUs Advertising shall be instituted in Vancouver, Washington. Client agrees to submit to the jurisdiction of Vancouver, WA courts and agree that venue in these courts is proper in any such legal action or proceeding.

Indemnity: Client agrees that Client shall indemnify and defend JustUs Advertising and all parties from whom JustUs Advertising has licensed portions of Content, and their directors, officers, contractors and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) Clients breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material Client incorporated into Products.

Print Order Cancelation: JustUs Advertising realizes that sometimes it may become necessary for a customer to cancel their order. Therefore, the following policy regarding print order cancellations applies: Any order cancelled prior to the file being approved to print, will earn a credit for the print portion of the order. Design costs will still be incurred and no credit given.

Order Shipping & Delivery: JustUs Advertising will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall JustUs Advertising be liable for any consequential or damages resulting from any delay in shipment or delivery. All JustUs Advertising customers agree to hold JustUs Advertising harmless for delayed shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond JustUs Advertising’s direct control. JustUs Advertising shipment and delivery dates are calculated based upon estimates provided by our suppliers. JustUs Advertising will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. Lost or damaged shipments over $50.00 in value and can only be done after 30 days from package shipment. JustUs Advertising is not responsible for 3rd party shipping errors, omissions or damaged shipments.

Customer Supplied Incorrect Address: When a package is not delivered due to an error made by the customer in submitting the proper shipping address, JustUs Advertising will reship the package with corrected address and charge an additional shipping fee for the shipment.

Customer Supplied Print Files: All prices and quotations supplied by JustUs Advertising for printing assume the customer provides properly prepared files following JustUs Advertising written guidelines. The customer accepts all responsibility for all files that fail to output properly, contains errors or provide an unacceptable result.

Mailing Lists: The industry average for returns on non-deliverable mail is 10%. If the list you use in your mailing was purchased through JustUs Advertising we will only assume responsibility for amounts above 10% if the list has been used within a year of purchase. Keep all returned mail from your postcard campaign, scan it and email it to Mailing@JustUsAdvertising.com JustUs Advertising will give a credit toward future mailing for any amount returned over 10% with supplied proof of returns. Customer lists are required to be run through an NCOA database for a fee.

Neighborhood Mailing (EDDM) Expectations

Direct mail postcards are an effective media to increase new patients. Direct mail postcards are successful when they have the following components: Captivating headlines, eye catching images, irresistible offer(s), deadlines, testimonials, a call to action, and reasons you are different than your competition. Then the cards need to be sent to the right audience. We can select a targeted demographic based on income, age, household value, gender, distance from your practice, single family homes or townhomes, and more. The last and very important step in generating a positive return on your marketing investment with direct mail postcards is consistency. Just like all advertising, direct mail requires consistency in order to produce positive results.

Realistic Results: During your first campaign, you will receive minimal response. As long as your second mailing is within 30 days of the first mailing, you will see an increase. By your third consecutive mailing you will really start to see an increase in response and ROI. NOTE: It generally takes three consecutive mailings within a three-month period to start to realize a positive response. Ending a campaign early will result in a negative ROI. The most successful direct mail campaigns are realized over a period of 12 or more months, reaching the same audience at least 12 times.

Why Postcards: Take Time With all marketing, timing and frequency determine results. The first time you reach a household, the occupants might not be interested, or they might be interested and put your card on their “to do” stack ­— where it is forgotten. The second time you reach their home with your direct mail postcard, you will remind them that they wanted to take advantage of your offer. This increases the conversion rate, which directly increases you results. Continually reaching the same neighborhoods allows you to remind the homeowners of your offer and be ready for them when they choose to seek care!

Expected Complaints: Every type of media receives complaints. Direct mail postcards are no different. People will call and complain and say they don’t want to receive your mail. They will comment that they don’t like to receive “advertising” in the mail. The fact is, no one truly “enjoys” receiving advertising of any type, but they need it to be aware of products, services and special offers. You can anticipate about two out of every 1,000 people will complain. That means 99.8 percent of people will welcome your mailings. Avoid being consumed by the small amount of people who complain. Feel free to field all of these calls to our office, (360) 326-8896. We are familiar with these types of complaints and will defuse the situation, leaving your office with a clean unaltered reputation in your community. When someone calls with a complaint, we suggest you apologize for their frustration, and explain your marketing company handles it and you were instructed to have them call us directly.

Referral Booster Agreement

READ THESE TERMS & CONDITIONS CAREFULLY. YOU AGREE THE TERMS & CONDITIONS STATED BELOW BY WORKING WITH JUSTUS ADVERTISING.

By entering in to an agreement with JustUs Advertising LLC, DBA JustUs Chiropractic Marketing, you agree to all of the below terms, conditions & statements in their entirety as dened and interpreted by JustUs Advertising LLC. You are approved to make marketing decisions/investments for your company. You authorize JustUs Advertising LLC to conduct advertising on behalf of your company.

These solutions are the intellectual and creative property of JustUs Advertising. Marketing and advertising takes time to produce results and in order to see a return on a marketing investment you must remain committed and consistent. Your sta must track all new patient calls, ask how they heard of you, have an intake form that allows new patients to check all the ways they heard of you, and have Google analytics installed on your website.

You will need to provide accurate monthly pva, patient values, referral rates, analytic numbers, and revenue to help provide accurate tracking. In order to get good results from your marketing, you will need to have the phone answered 10 hrs per day, a phone script your sta to follow, hold times under 30 seconds, no calls going to voice mail, a call tracking sheet, returned call policy, and an eective method for capturing calls after hours (not voice mail). You understand that this will signicantly increase success and be a determining factor in a positive return on your advertising investment. If your oces fails to implement these components necessary for success, you agree to hold JustUs Advertising blameless for a failed campaign.

BILLING: ALL SERVICES AND PRODUCTS PURCHASED MUST BE PREPAID. Each campaign must be paid in full no later than the 1st day of the start of the campaign month. Checks must be received by the 25th day prior the start of the campaign month. Payments not received in time will delay all services and void any guarantees. Returned checks are subject to a $50 return check fee. You authorize charges to your credit card or direct withdrawal from bank account for the full amount of the monthly campaign to be paid in full to JustUs Advertising before the rst (1st) day of each campaign month. Credit card purchases may be subject to a 3.5% fee charged up to 31 days after rst day of the month.

CLIENT RESPONSIBILITIES: You are responsible for providing all necessary materials to JustUs Advertising. Such materials that will be requested of me by JustUs Advertising include but are not limited to: High resolution logo, testimonials, sta pictures, and other similar items/requested. In order for the campaign to be successful all required campaign materials requested of me will be provided to JustUs Advertising in the rst 30 days prior to the start of the campaign. If you do not provide information requested by JustUs Advertising the campaign will not be eective and will void any and all guarantees.You’re responsible for the content in such marketing as well as any legal ramications the marketing may have towards you, your company, or other parties. You will not hold JustUs Advertising LLC or any of its members liable for any service or products they produce on your behalf under any circumstance. You understand JustUs Advertising will make every eort to produce content that falls in my content guidelines. You will provide approval prior to any printing or publishing. Any errors or mistakes found after your approval are your responsibility. Any materials you provide JustUs Advertising must be free of any copyright infringement. You must have permission to use any image or copy you provide to us, and we will not be held responsible for any information you provide to us for use. All design les remain the property of JustUs Advertising LLC and unless stated otherwise we have the right to replicate and use all intellectual property we create. You are not authorized to use any design or reproduce any design provided by JustUs Advertising LLC. Your design fee covers the cost to modify the design not to purchase the actual design le. Use of a design owned by JustUs Advertising LLC outside of our agreement will be subject to copy write infringement and be considered theft of intellectual property. Any images purchased for your design will be charged in addition to the graphic design fee.

CREATION & DESIGN: When creating a marketing piece we provide much more than graphic design. We provide expertise in layout, copy, necessities for successful chiropractic marketing, our years of expending time and money in discovering what works in chiropractic marketing, access to our proven design and the rights to use them for the set campaign. Our marketing materials have immense value way beyond the cost of design. In order for us to provide you an eective marketing piece that meets your expectations, there are necessary components we need from you prior to starting your design. Otherwise you will incur additional design expenses.

PROOFS: Standard policy unless stated otherwise is for one proof and 2 revisions to that proof. After 2 revision proofs have been made, additional changes are assessed at our current graphic design rate, billed on quarter hours.

COLOR MATCHING: If you are concerned with the color of your printing, please contact your representative to purchase a color proof. Because of the dierences in equipment, paper and inks and other conditions between color proong and pressroom operations, a reasonable variation between color proofs and completed job is expected, unavoidable and shall constitute an acceptable delivery. Postcards and similar products are produced in a gang run and limitations of this form may result in a larger color variance than normal. JustUs Advertising will make every eort to produce a reasonable representation based on materials supplied by the customer; however, we do not guarantee color matching.

SCHEDULE AND TURNAROUND TIME: Delivery schedules, turnaround times and other similar terms used by JustUs Advertising are not contractual unless agreed in writing. Once a campaign is paid and all necessary components are received it typically takes 4 business days for a proof, and 4 additional business days once changes are received for an additional proofs. Printing typically takes 10 business days (after approval date) + shipping.

PRINTING WARRANTY: JustUs Advertising will repair or replace any print order that contains abnormal imperfections. JustUs Advertising may elect to provide a prorated credit in lieu of a reprint if the shortage, defective or damaged portion of an order does not exceed 25% of an ordered amount. Claims for defects, damages, or shortages must be made by the customer in writing with (10) days after deliver. JustUs Advertising shall in no case include special or consequential damages including customer expenses prots or prots lost.

GOVERNING LAW: JustUs Advertising is based in Vancouver, Washington. Any legal action or proceeding relating to marketing or advertising products or services with JustUs Advertising shall be instituted in Vancouver, Washington. Client agrees to submit to the jurisdiction of Vancouver, WA courts and agree that venue in these courts is proper in any such legal action or proceeding.

INDEMNITY: Client agrees that Client shall indemnify and defend JustUs Advertising and all parties from whom JustUs Advertising has licensed portions of Content, and their directors, ocers, contractors and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) Clients breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material Client incorporated into Products.

CANCELLATION: All Cancellations must be submitted to JustUs Advertising with 30 days notice by mail to 2101 E. Evergreen Blvd. Suite 104 Vancouver, WA 98661 or Fax at 1-360-539-1868 or by email to your campaign manager. JustUs Advertising will cancel Clients month to month campaigns with written notice given 30 days prior to the start of the 1st day of the next campaign start date (1st day of the month) otherwise Client will be charged for the upcoming month and cancellation will be at the end of that month. Early cancellations on any contract (EXCLUDING MONTH TO MONTH) require a $1000 cancellation fee to cover the cost of already designed and printed material in addition to cover the discounted amount provided on the annual agreement not fullled.

“MONEY BACK GUARANTEE”: The “Money Back Guarantee” states that client will make their money back on qualifying annual campaigns. In order for a Campaign to qualify for Guarantee, client must complete, sign and return the Guarantee Agreement to JustUs Advertising for management review and signature prior to starting the campaign. Guarantee is based on a 1-to-1 ROI on the life time value of a new customer which is calculated on the Guarantee Agreement. If client completes and follows the requirements on the Guarantee Agreement and yet does not receive a 1-to-1 ROI based on the life time value of new clients, then JustUs Advertising management will conduct the clients campaign at no charge for up to 3 months or refund the entire campaign investment (JustUs Advertising Management reserves the right to choose which option to grant). See Guarantee Agreement for complete details.

ORDER SHIPPING AND DELIVERY: JustUs Advertising will always act to make sure that any production diculties do not delay delivery schedules. In no case shall JustUs Advertising be liable for any consequential or damages resulting from any delay in shipment or delivery. All JustUs Advertising customers agree to hold JustUs Advertising harmless for delayed shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond JustUs Advertising’s direct control. JustUs Advertising shipment and delivery dates are calculated based upon estimates provided by our suppliers. JustUs Advertising will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. Lost or damaged shipments over $50.00 in value and can only be done after 30 days from package shipment. JustUs Advertising is not responsible for 3rd party shipping errors, omissions or damaged shipments.

CUSTOMER SUPPLIED INCORRECT ADDRESS: When a package is not delivered due to an error made by the customer in submitting the proper shipping address, JustUs Advertising will reship the package with corrected address and charge an additional shipping fee for the shipment.

Facebook Agreement

READ THESE TERMS & CONDITIONS CAREFULLY. YOU AGREE THE TERMS & CONDITIONS STATED BELOW BY WORKING WITH JUSTUS ADVERTISING.

By entering in to an agreement with JustUs Advertising LLC, DBA JustUs Chiropractic Marketing, you agree to all of the below terms, conditions & statements in their entirety as dened and interpreted by JustUs Advertising LLC. You are approved to make marketing decisions/investments for your company. You authorize JustUs Advertising LLC to conduct advertising on behalf of your company.
BILLING: ALL SERVICES AND PRODUCTS PURCHASED MUST BE PREPAID. Each campaign must be paid in full no later than the 1st day of the start of the campaign month.
Checks must be received by the 25th day prior the start of the campaign month. Payments not received in time will delay all services and void any guarantees. Returned checks are subject to a $50 return check fee. You authorize charges to your credit card or direct withdrawal from bank account for the full amount of the monthly campaign to be paid in full to JustUs Advertising before the first (1st) day of each campaign month. Credit card purchases may be subject to a 3.5% fee charged up to 31 days after rst day of the month.

CLIENT RESPONSIBILITIES: You are responsible for providing all necessary materials to JustUs Advertising. Such materials that will be requested of me by JustUs Advertising include but are not limited to: High resolution logo, testimonials, staff pictures, web content, blogs, articles, press releases and other similar items/requested. In order for the campaign to be successful all required campaign materials requested of me will be provided to JustUs Advertising in the rst 30 days prior to the start of the campaign. If you do not provide information requested by JustUs Advertising the campaign will not be eective and will void any and all guarantees. You’re responsible for the content in such marketing as well as any legal ramications the marketing may have towards you, your company, or other parties. You will not hold JustUs Advertising LLC or any of its members liable for any service or products they produce on your behalf under any circumstance. You understand JustUs Advertising will make every eort to produce content that falls in my content guidelines. You will provide approval prior to any printing or publishing. Any errors or mistakes found after your approval are your responsibility. Any materials you provide JustUs Advertising must be free of any copyright infringement. You must have permission to use any image or copy you provide to us, and we will not be held responsible for any information you provide to us for use. All design files remain the property of JustUs Advertising LLC and unless stated otherwise we have the right to replicate and use all intellectual property we create. You are not authorized to use any design or reproduce any design provided by JustUs Advertising LLC. Your design fee covers the cost to modify the design not to purchase the actual design le. Use of a design owned by JustUs Advertising LLC outside of our agreement will be subject to copy write infringement and be considered theft of intellectual property. Any images purchased for your design will be charged in addition to the graphic design fee.

Copy Right Material

This artwork is protected under the US Copyright Act of 1976 and all other applicable international, federal, state and local laws, and all rights are reserved.

If any information, copy, images or design is used from these files, user will agree to the following Rules of Use:

1. All Designs are and remain the creative and intellectual property of JustUs Advertising.  Designs that you modify online or pay to have customized still remain the property of JustUs Advertising and are not authorized to be reproduced, copied or printed by another company unless stated in writing otherwise.  Paying a Design Fee does not entitle you to own a design, rather you are paying for the labor to have it modified/designed and use within our company standards.
2. Designs cannot be downloaded, modified and printed and/or sent to others.
3. JustUs Advertising and JustUs Chiropractic Marketing names or trademarks cannot be used in connection with the advertising pieces.
4. In the case that products or service are sold specifically in connection to the use of these advertising pieces, you agree that this product or service (in regards to Designs, Creative, Copy) will be purchased through JustUs Advertising.

Please note that JustUs Advertising is not responsible for the accuracy or omissions of information in these documents. You agree that JustUs Advertising has no liability in regards to the content or distribution of these documents.

All disputes will be governed in the state of Washington.

Money Back Guarantee

At JustUs Chiropractic Marketing, we believe in our ability to generate new business for our customers so much that we offer a guarantee! Our guarantee is based on ROI*. If you do not receive a 1-to-1 return on investment and have followed the guarantee requirements, we will either continue to conduct the advertising on our own dime for up to three months or refund your money!** 

Guarantee is only valid when agreed upon prior to starting the advertising campaign (additional fees are required in some instances).

Guarantee is based on the marketing investment made by the client compared to revenue generated based on the lifetime value of a customer as a result of the campaign with JustUs Chiropractic Marketing. Lifetime value includes increased customer value, reactivating past customers, increased referrals and new customers.

In Order For Guarantee To Be Valid, The Client Must Do The Following Or The Guarantee Will Be Void:

1. The client must retain a call list, gathering every name, number, and address of existing and new customers. JustUs Chiropractic Marketing may act as a secret shopper to audit this procedure.
2. The client must have a precise follow up procedure implemented on a daily basis and made available to JustUs Chiropractic Marketing.
3. The client will share records of the past 3 years of gross sales and campaign year gross sales.
4. The client will provide monthly rate of new customers and average customer value over the past year.
5. The client will determine the average new customer worth based on lifetime value and referral rate all agreed on in writing with a JustUs Chiropractic Marketing representative on this form.
6. The client must have a 4-to-1 conversion rate of leads to new clients. That is, for every four leads the client must convert one of them into a new customer. If the client fails to implement this conversion rate, the guarantee is then void.
7. All marketing materials must have components required by JustUs Chiropractic Marketing. This may include appropriate design, attractive offers, deadlines, testimonials, staff photos, call to action, reaching specific demographic, frequency and consistency. Failure to implement JustUs Chiropractic Marketing suggestions voids Guarantee.
8. Client must commit and implement an annual (12 month) advertising campaign. In order for guarantee to remain valid, each monthly campaign must be implemented on time.
9. Guarantee not valid for all campaigns. Must meet minimum requirements based on quantity, reach and frequency. Specific components must be agreed on prior to guarantee valid or being signed by JustUs Chiropractic Marketing.
10. Guarantee not valid for web design, graphic design, printing, campaigns less than 12 months, campaigns that haven’t filled out and signed this guarantee form prior to starting campaign, or for any non campaign related item. Guarantee does not cover the cost of shipping or postage/delivery.
11. It can be difficult to determine exactly what causes an increase in business and who to give credit for the increase. Therefore, ROI may be determined by measuring the increase in gross sales over previous years/months gross sales. Increase in gross sales show one year and must be multiplied by the average year a customer remains with clients business.