4th Tip: WHEN THE PATIENT COMES IN
The best thing the practice can do to ensure they are providing the best care for a patient is to prepare. We would not walk into a test trusting that our general knowledge will help us pass, we have to study to ensure we do our best work.
Make sure to review all notes and information on the patient and their symptoms prior to the patient coming in. Nothing is more frustrating than speaking to customer service just to be transferred and repeating your issues all over again. When looking at the patients information it will give you an understanding of what is going on and how you can help without them needing to share every detail again.
When you ask a patient about their symptoms, sometimes the answers will change. If someone initially displayed pain but show up to the appointment without any, it is important to still evaluate them! Doing a general exam or evaluation will likely uncover issues the patient will notice through slight pressure. See a patient even if they have no insurance or they claim not to be in pain.
It’s important that they have a good experience with you and your practice as it may lead them as a returning patient down the road or they will refer someone they know!
We will continue to go more in-depth on each topic every week and marketing strategies to help grow your practice. Please call or text (360) 326-8896 or use our Live Chat if you have ANY questions or would like to speak any of our marketing experts.